Privacy Policy

Information We Collect

We collect information you provide directly, information generated as you use Leadsspark, and limited information from third-party integrations that you choose to connect. We collect only what is needed to deliver, improve, and secure the platform.

Information you provide

Account profile details, such as name, company name, email address, phone number, billing address, and role.
Workspace and CRM content you add, including contacts, leads, deal notes, campaign templates, pipeline stages, and custom fields.
Payment and subscription details processed through our payment partners. Leadsspark does not store full payment card numbers on our servers.
Support and communication records, including messages you send to our success team and product feedback.

Information collected automatically

Device and browser data, such as IP address, browser type, operating system, timezone, and approximate location derived from IP.
Usage data, including pages viewed, features used, session duration, interaction events, and error logs that help us troubleshoot reliability.
Authentication and security telemetry, including login timestamps, failed login attempts, and suspicious activity flags.

Information from integrations

If you connect integrations such as email providers, calendar tools, ad platforms, or communication channels, we receive the data and permissions you explicitly grant through those services. You may disconnect integrations at any time through your workspace settings.

How We Use Information

We use personal data to provide the service you requested, to maintain security and uptime, and to support your team’s workflow. We do not sell personal data.

To create and manage accounts, authenticate users, and enable secure access to workspaces.
To deliver CRM and automation functionality, including contact management, campaign execution, notification delivery, and reporting dashboards.
To process subscriptions, invoices, refunds, and account-level administrative requests.
To provide support, answer questions, and communicate service notices, policy updates, or critical security alerts.
To monitor performance, diagnose bugs, prevent abuse, detect fraud, and improve overall user experience.
To comply with legal obligations, enforce our Terms of Service, and protect our rights, users, and systems.

When required by applicable law, we process personal data based on one or more lawful grounds, such as your consent, contractual necessity, legal obligation, or legitimate interests that do not override your rights.

Leadsspark shares information only when necessary to operate the platform, when you direct us to do so, or when legally required. We require vendors that process data on our behalf to follow confidentiality and security obligations.

Categories of recipients

Infrastructure and hosting providers used to run our application and securely store data.
Payment processors used for subscription billing and transaction management.
Email, messaging, and communications providers used to send product and support communications.
Analytics and observability providers used to understand product performance and improve reliability.
Professional advisors, such as legal, audit, and compliance partners, under confidentiality commitments.

Additional disclosures

At your direction: when you intentionally connect third-party apps and authorize data exchange.
For legal reasons: when disclosure is required by law, subpoena, court order, or valid governmental request.
To protect rights and safety: when needed to investigate abuse, fraud, security threats, or violations of our terms.
In business transfers: if Leadsspark is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction subject to applicable safeguards.

We do not disclose customer CRM data to unrelated third parties for their independent marketing purposes.

Data Security

We maintain administrative, technical, and organizational controls designed to protect personal data against unauthorized access, accidental loss, misuse, and alteration.

Encryption of data in transit using TLS and encryption of sensitive data at rest where applicable.
Role-based access controls and authentication checks for internal access to production systems.
Logging, monitoring, and anomaly detection for security events and system health.
Routine security patching, vulnerability management, and backup controls.
Vendor risk reviews and contractual security requirements for key subprocessors.

While we work hard to secure our systems, no internet transmission or storage method can be guaranteed as fully secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any unauthorized use.

Cookies and Tracking

We use cookies and similar technologies to keep Leadsspark functional, understand product performance, and remember user preferences. You can control cookie settings in your browser, but disabling certain cookies may impact core functionality.

Types of technologies we use

Strictly necessary cookies for login state, security checks, and session continuity.
Preference cookies that remember selected workspace settings and interface preferences.
Performance and analytics cookies that help us measure usage trends and prioritize improvements.

We do not use third-party advertising networks to serve behaviorally targeted ads based on customer CRM records. Browser-level “Do Not Track” signals may not operate uniformly across services, but we continue to evaluate standards as they evolve.

Your Rights and Choices

Depending on your location, you may have legal rights over personal data, including rights to access, correction, deletion, portability, and objection to certain processing.

Access and update: You can review and edit key account information within your workspace settings.
Data export: Workspace administrators can request or generate exports of selected records where available.
Deletion requests: You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs.
Marketing preferences: You can opt out of non-essential marketing emails by using unsubscribe links or contacting our support team.
Consent withdrawal: Where processing depends on consent, you can withdraw that consent at any time.

To exercise privacy rights, contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling certain requests.

If you are an end user whose data is managed by one of our customers, please contact that customer first. In many cases, they act as the primary data controller for records stored in their workspace.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type, account status, and applicable law.

Active account data is retained while your subscription remains in good standing.
Support and diagnostic logs are retained for reasonable periods to troubleshoot issues and maintain security.
Billing and transaction records may be retained to meet tax, accounting, and regulatory requirements.
Backup data may persist for limited timeframes before secure rotation and deletion.

After verified account closure and applicable retention windows, we delete or de-identify personal data in accordance with our internal data lifecycle controls.

Children’s Privacy

Leadsspark is not intended for children under 13 and is designed for business and professional users. We do not knowingly collect personal data directly from children under 13.

If you believe a child has provided personal data through our services, please contact us promptly so we can investigate and take appropriate action, including deletion where required.

International Transfers

Leadsspark may process and store information in countries other than where you live, including where our service providers operate. Data protection laws in these locations may differ from local laws in your jurisdiction.

Where required, we implement safeguards for cross-border transfers, which may include contractual protections, technical controls, and organizational measures designed to protect transferred data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect product changes, legal developments, or improved privacy practices. When we make material changes, we will update the “Last updated” date on this page and may provide additional notice through in-product messaging or email when appropriate.

Continued use of Leadsspark after an updated policy becomes effective indicates acceptance of the revised terms, to the extent permitted by law.

Contact Us

If you have questions, concerns, or requests related to privacy, data processing, or this policy, we are here to help.

Email: privacy@leadsspark.com
Support: support@leadsspark.com
Mailing address: Leadsspark Privacy Team, 100 Innovation Way, Suite 400, Austin, TX 78701, United States.

For enterprise customers with data processing agreements, contractual terms in your signed agreement will apply where required.

Privacy policy details